Sometimes when you have a question or problem, it is REALLY difficult to explain it to somebody over the phone. If it’s just a quick question, you might not need to set up an appointment for me to come to your house and look at it.
What’s the answer?
Google Chrome Remote Desktop!
What is it? It’s an app that you can install in your Chrome Browser that will allow me to remotely log in to your computer (with your permission), and actually view your desktop and see what’s going on. I can also take over your computer as if I was sitting in front of it and had access to the keyboard and mouse. And help you answer your question, or resolve your issue. All remotely!
I use this Chrome App instead of one of the more popular remote desktop apps (like TeamViewer), because it is FREE! TeamViewer and LogMeIn are quite expensive for a subscription, and I would need to charge you more money. So for now, we can both save money and use the Chrome App! It is easy to set up, and I am willing to help you if you get stuck.
How to Install & Use Chrome Remote Desktop
- You must have the Chrome Browser installed on your computer/device in order to use this App. Most people already have Google Chrome Browser installed, the icon looks like this:
- To download Chrome, type the following URL into your current Browser (perhaps you have Edge or Firefox):
Click on the “Download Chrome” blue button:
b. Click on the “Accept and Install” blue button
c. You will get a message that says you have chosen to open ChromeSetup.exe which is the installer. Click on the “Save File” button, which will download the installer to your Downloads Folder (or whatever location you have chosen to save your Downloads).
d. Access your Downloads Folder, and double click on the ChromeSetup icon (this will launch the installer).
e. You will get a window asking if you will allow Google Chrome Updater to make changes to your device. Select “Allow”.
f. The installer will run, the Chrome Browser will be opened, and you will be taken to the google.com page.
g. If you already have a Google Account (gmail), you can login (or if you are already logged in) and skip to step 3). If you do not yet have a Google Account, you must create one.
h. Type the following URL into the address bar at the top of the Browser Page:
i. If you want to create a gmail account (I suggest you do because it’s a great email client), then fill out the Name fields, and select a Username. You can pick any combination of letters, numbers & periods. Remember that simple Usernames like WizardOfOz@gmail.com are probably already taken. So choose something that is not likely taken. For example, your first name and last name separated by a period. i.e. firstname.lastname@example.org .
j. Type in a Password that conforms to the instructions given.
k. Confirm that password
l. If the username is already taken (like WizardOfOz@gmail.com), Google will tell you that it is already taken, and give you some other suggestions:
m. Try another username and type that into the Username box and type in a Password. When you get a successful Username, you will arrive at the following screen:
n. You must provide a valid phone number OR Recovery email address (an email address different than the gmail one that you are creating), so that you can recover your password when you lose it, and provide security for your account. DO NOT SKIP THIS STEP. Type in all of the information.
o. Google will now ask you to verify your phone number and will send you a text. Go ahead and click on the Send blue button. A Verification code will be TEXTED to your phone.
p. Type the verification code into the box and click Verify. If this isn’t a mobile phone, or you don’t know how to accept a text (or read one), click on the “Call instead” blue link, and Google will call you to give you the verification code.
q. Once you have verified your phone, on the next screen, click the blue button ‘Yes, I’m in” to get more from your phone number.
r. Agree to the Privacy and Terms
s. You now arrive at the following page which is your Google Account Management Page:
t. Go to step 3)
3) Type the following URL (address) into the Address bar of the Chrome Browser as shown below:
If you already have a Google Account (gmail), you may already be signed in. If you came from step 2), you will be signed in with your new Google Account.
a) Choose a name for your Computer, and click on Next.
b) Choose a new PIN, containing 6 or more digits. Make sure it is easily remembered, as you need to be “online” with this App when you call me. Then click Start button.
c) Allow the App to make changes to your device when prompted.
d) You are now here:
e) Click on the Remote Support Tab, and give me a phone call! Once we are connected by phone, you can click on the “Generate Code” Green Button.
f) You are now ready to give me the code so that I can connect to your computer. This access code is only good for 5 minutes, so if we don’t connect within the 5 minute timeframe, you will need to GENERATE CODE again.
CONGRATULATIONS! You are ready to go with Chrome Remote Desktop!!!!
Now you are ready to use the Chrome Remote Desktop App any time you want. Click on the icon up in the top right corner as shown in the following screenshot: